Shipping Policy
Last updated: June 26, 2026
Thank you for shopping with Queen Pepper. Below you'll find important information about how we process and ship your order.
Order Processing
Orders are processed Monday through Friday, excluding weekends and holidays.
Most orders are prepared and shipped within 1–2 business days after payment has been confirmed.
During holidays, promotions, or high-demand periods, processing times may be slightly longer.
Shipping Times
Delivery times vary depending on your location and the shipping method selected at checkout.
Most domestic orders arrive within 3–7 business days, although some destinations may require additional time.
Once your order has shipped, you'll receive a confirmation email with tracking information.
Order Tracking
As soon as your order leaves our facility, we'll send you a tracking number by email so you can follow your shipment every step of the way.
Shipping Address
Please make sure your shipping address is accurate before completing your purchase.
Queen Pepper is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Order Changes
If you need to change or cancel your order, please contact us as soon as possible.
While we'll do our best to accommodate your request, changes cannot be guaranteed once an order has been processed or shipped.
Delivery Issues
If your package arrives damaged, is missing, or you receive the wrong item, please contact us within 30 days of delivery.
We'll review the issue and work with you to provide the best possible solution.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Queen Pepper
1078 Hanover St
Daly City, CA 94014-1101
Email: support@queenspepper.com
