Refund Policy
Last updated: June 26, 2026
At Queen Pepper, we want you to shop with confidence. If something isn't right with your order, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible, items must be unopened, unused, in their original packaging, and accompanied by proof of purchase.
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or incorrect, contact us within 30 days and include:
Once reviewed, we'll gladly offer a replacement or refund when appropriate.
Order Changes & Cancellations
If you need to update or cancel your order, please contact us as soon as possible.
While we'll do our best to help, we cannot guarantee changes once your order has been processed or shipped.
Shipping Information
Customers are responsible for providing accurate shipping information.
Queen Pepper is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Non-Returnable Items
For food safety reasons, opened food products cannot be returned.
We also cannot accept returns on:
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Queen Pepper
1078 Hanover St
Daly City, CA 94014-1101
Email: support@queenspepper.com
